If your Epson printer produces faded, streaked, or missing colors, you may need to clean the print head. Please follow these steps:
Open the Epson Printer Software
On your Windows computer, look at the taskbar (near the clock) and find the Epson printer icon.
If you don’t see it, open the Start Menu, type your printer model name, and select the Epson Printer Utility/Settings.
Go to the Maintenance Tab
Once the Epson printer window is open, look for the Maintenance or Utility tab.
This is where you will find the cleaning tools.
Run Head Cleaning
Click Head Cleaning.
Follow the on-screen instructions. The printer will start the cleaning process (you’ll hear movement and noise).
Do not turn off the printer or computer while cleaning is in progress.
Check the Results
After cleaning, you will be asked to perform a Nozzle Check or Print Test Page.
Print the test page to see if the lines and colors are clear.
If some lines are still missing or broken, repeat the head cleaning one more time. (Avoid doing it more than 2–3 times in a row to prevent ink waste.)
Final Step
Once the test print looks normal, your printer is ready for use again.
📌 If the issue still persists after following these steps, please create an M1 Helpdesk ticket or contact the ICT Division – CNMS for further assistance.
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